Terms & Conditions

1. General Terms

  • By purchasing from DARSSAI by Royaal Stones, you agree to these Terms & Conditions.
  • We reserve the right to update, modify, or change these terms at any time without prior notice.
  • All prices are listed in USD and AED and include VAT where applicable.

2. Product Information & Availability

  • Each jewelry piece is crafted with precision, and slight variations in gemstones may occur due to their natural characteristics.
  • Availability is limited, and we cannot guarantee restocking of sold-out items.

3. Orders & Payment

  • Orders must be placed through our official website: darssai.com.
  • We accept credit/debit cards, Apple Pay, and bank transfers as payment methods.
  • Payment must be made in full before the order is processed.

4. Shipping & Delivery

  • We currently ship only within the UAE.
  • Standard delivery time is 3-5 business days from order confirmation.
  • Free shipping is available for all online orders.

5. Warranty & Authenticity

  • All jewelry is hallmarked and certified for authenticity.
  • We provide a 6-month warranty against manufacturing defects.

6. Intellectual Property

  • All designs, images, and content on our website are the property of DARSSAI by Royaal Stones.
  • Reproduction or use of our content without permission is strictly prohibited.

7. Contact Us

For inquiries, reach out to us at:
 📧 Email: info@darssai.com
 📞 Phone: +971 52 972 1103

 

 

 

 

 

 

 

FAQs

1. What makes DARSSAI jewelry unique?

DARSSAI by Royaal Stones specializes in bespoke, high-end, and prêt-à-porter jewelry, blending modern aesthetics with heritage craftsmanship.

2. Do you offer customization?

Yes, bespoke jewelry services are available. Please contact us for personalized designs.

3. What payment methods do you accept?

We accept credit/debit cards, Apple Pay, and bank transfers.

4. How long does delivery take?

Orders within the UAE take 3-5 business days for delivery.

5. Do you provide certification for gemstones?

Yes, all our gemstones are authentic and certified.

6. Can I track my order?

Yes, a tracking link will be sent once your order is dispatched.

7. Do you have a physical store?

Yes! For exclusive collections and bespoke consultations, visit our boutique at the Wafi Mall. Go the Contact Us Page for Details.

8. How can I contact customer support?

You can reach us via info@darssai.com or call +971 52 972 1103 during business hours.

 

 

 

Return & Exchange Policy

1. Eligibility for Returns & Exchanges

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unworn, and in original packaging with all tags intact.
  • Bespoke and customized pieces cannot be returned or exchanged.

2. Return Process

  • To initiate a return, email info@darssai.com with your order details.
  • Once approved, ship the item back within 3 days.

3. Refunds & Processing Time

  • Refunds will be processed within 7 business days after item inspection.
  • Refunds are issued via the original payment method.
  • Shipping fees are non-refundable.

4. Exchanges

  • Exchanges are allowed within 7 days, subject to availability.
  • If the new item costs more, the price difference must be paid.

5. Non-Returnable Items

  • Bespoke and made-to-order jewelry
  • Items that show signs of wear, damage, or alteration

For further assistance, contact:
 📧 Email: info@darssai.com
 📞 Phone: +971 52 972 1103